STEP-UP
Objective:
A workshop to develop existing and new aspects of Professional Etiquette, Social Skills, Civility, Netiquette and Crucial Conversation.
Background:
Professional Etiquette – Deal Maker or Deal Breaker? Organizations spend a hefty sum of money to promote the organizations brand by various promotional activity, be it by the means of TV, Radio, Print, Billboard etc. All of the above activities are immensely important for organizations. These activities will be able to bring the customers to your offices. However, the employee sitting on the front counter or the phone or any of the service counters can bring the brand value to zero in no time just by displaying single improper business etiquette.
Not only with the customers but also standards of etiquette should be as high when interacting with coworkers and colleagues as they are when you are dealing with clients. Showing courtesy and respect to the co-workers has a definite impact on productivity and profitability.
No matter your business, excellence in etiquette is vital to the company culture. You will win over potential clients and keep your current ones by meeting them on a path that has been outlined and understood for generations. Your business will attract and retain the respect and loyalty of those who work with you and for you.
Adding polish will always build profits.
Workshop Coverage:
Professional Etiquette at workplace
- Confidentiality – Role and responsibility of employees to maintain organizational confidentially.
- Professional Manners while interacting with seniors.
Handling organizational Crucial conversation o Negotiating.
- Saying no.
- Giving negative feedback.
- Handling interpersonal conflicts.
- Giving your own opinion to the seniors.
- Complaining.
Creating Impressions
- Personality for positive lasting impressions.
- Effective Body language.
- Personal Grooming and Attire.
- Developing confidence.
- Listening Skills.
- Being Positive in difficult times.
- Understanding value of others time.
Target Audience:
All the employees of the organization