PROFESSIONAL DIPLOMA IN OPERATION MANAGEMENT
Objective:
Professional Diploma in Operation Management offers individuals working or aspiring to work in Operation Department of Banks or Financial Institutions with 360- degree knowledge of various areas of operations with a motive to develop a comprehensive understanding of overall activities related to the banking operations.
Background:
Bank being part of the service industry makes it more challenging to satisfy their customer as the products offered are intangible in nature. Adding to this the growing and competitive nature of the banking industry also demand effectively catering to customers for sustainability. On the other hand, there are certain plans and policies regulated by Nepal Rastra Bank which all banks need to follow while performing major and minor activities. A situation of conflict can arise while sticking to NRB rules & regulations and serving customers resulting in dissatisfaction among customers. The bank cannot ignore rules imposed by NRB as doing such can be a big risk for the banks. Therefore, the balance between both should be maintained for the smooth running of the operation of the bank. This training is especially focused on imparting technical and non-technical skills in many areas including day to day operation and digital technology.
Workshop Coverage:
Banking Regulations
- Evolution of global banking systems/regulations.
- Local Banking regulations: Bank and Financial Institutions Act (BAFIA) and Negotiable Instruments Act.
- Banking Offence Act and Nepal Rastra Bank Act.
- Foreign Exchange Regulation Act.
- NRB Directives; Circulars and Guidelines.
BFIs and Branches
- Set up of new BFIs and Branches, Branchless.
- Banking Services and relevant NRB regulations.
Banking and Regulations to control Money laundering
- Concept of AML/KYC in banking, Asset laundering prevention act (ALPA).
- FATF regulations/recommendations, Wolfsburg principles, FATCA, USA Patriot Act, Sanctions (International). CAATSA and SDN, Secondary sanctions
- NRB Directives on AM.
Basel Regulations and Management of Capital
- Evolution of Basel regime/regulations (Basel I, II, and III).
- Managing Credit, Operations.
- Market and Liquidity Risk, the concept of LCR/NSFR *Capital Requirement for commercial banks and NRB regulations on Capital.
Digital Banking/Technology Banking
- Delivering the banking products and services through digital channels.
- Digital signatures, Electronic Transaction Act (basic concept).
- Concept of Debit Cards, Credit cards, ATMs, Mobile Banking, Internet Banking, Mobile wallets etc.
- Conventional banking vs digital banking (pros/cons)
Branch Banking Services
- Account Operations: types of deposit accounts offered by BFIs.
- Deposit accounts in foreign currency and NRB regulations.
- Custodian Services: Lockers Service.
Managing Cash and Liquidity
- Managing Teller Cash, Cash at Vault. ATMs.
- Managing Nostro operations at NRB.
- Note Kosh facility and services at remote locations.
Remittance Operation
- Fund Transfer Services offered by banks in a local currency, INR, and foreign currency
- Instruments used for Remittance services: Demand Draft, Telegraphic Transfers, SWIFT Operations, Formats, and types of various SWIFT messages, RMA, and Key exchanges. NRB regulations in the handling of foreign currency and INR related remittances.
Clearing System
- Domestic Clearing Systems and National Payment System: ECC, RTGS, IPS and IPS Connect. International Clearing System: CHIPS, FEDWIRE, TARGET.
Handling of Negotiable Instruments
- Cheques: aprties to a cheque, types of Cheques, Bearer, Crossed Cheques, & CO. Cheques, A/C Payee Cheqeus, Crossing of Cheques, Special Crossing.
- Dishonor /protest of negotiable instruments, Handling of bounced cheques and black listing procedures.
Remittance by Laws and handling of Migrant Worker’s remittances
- Remittance by Laws and handling of Migrant Worker’s remittances.
Basic Trade Operations
- Handling of Import and Export Letter of Credits, IDC, ODC, DAA, DAP and relevant NRB regulations. UCP DC and other ICC publications applicable to Trade Operations.
- Types of Bank Guarantees and governing regulations NRB/ICC.
Target Audience:
- Employees working in Branch operation: Tellers, Customer Service Department, Compliance, Trade Finance and Remittance.
- People working in commercial and development banks, microfinance, and cooperatives.
- Relationship managers, Branch managers, functional heads, and Management trainees.
- Undergraduate and Postgraduate students undertaking banking as an area of specialization.
- Lecturers, teachers, trainers, and researchers involved in teaching and researching Accounts and Financial Management.
- CA's and auditors who are currently involved or pursuing banking audits.
- Individuals involved in making or implementing policies affecting banks and financial institutions.
- Entrepreneurs of Small and Medium Enterprises.