Objective:

Background:

Loyal customers are the engines for every business, yet, in Nepal it is rare to come across businesses equipping employees to perform their role of winning and retaining customers or applying tested strategies to foster enduring relationships.

This training workshop is an opportunity for organizations to expose their employee to the right tools to create a customer centric organization and cultivate a long-lasting positive relationship with the customers.

These include practices to help employees become good interpreters of what customers want today, and expect tomorrow. This workshop also presents the most effective tactics for overcoming customer dissatisfaction, client defection and eventually controls the customer attrition rate.

With an emphasis on the skills needed to build external and internal relationships, training workshop tackles issues such as how people can partner across functions to exceed customer expectations and leverage “best practices” to strengthen customer ties.

This training workshop can bring in measurable gains in improved service quality, better resolution of customer conflict, increased customer loyalty, and on the bottom line.