CONSUMER LENDING- COMPREHENSIVE KNOWLEDGE ON RETAIL LOANS
Objective:
- Understand the process for assessing lending propositions from Personal Customers
- Utilize that process to come to a logical decision to agree to the loan or to decline it with robust reasons
- Manage and control a Personal Lending portfolio to ensure, as far as possible, that all loans are repaid in full
- Build rapport with customers to ensure that all their loans are fully repaid
- Generate new customers with a structured sales process
- Additionally, our program assesses the learner’s ability to work through a real lending scenario and practical simulation of the full application/analysis/decision process.
Background:
We all understand that banking today has become very competitive. There are numerous banks providing variety of services to the customers. Banks not only have challenge to increase the volume of loans but also have major challenge in increasing the quality of loans.
The concentration risk of having few major clients and relying on those big revenue providers for increased profitability possesses its own risks. With this in mind banks in recent past have started aggressively exploring individuals and small businesses to generate revenue. This helps the banks for increased volume of loans and the customer base also increases. Hence, the risk does not remain concentrated and there can come a huge potential for cross selling opportunities.
However, these targeted areas are not structured because of which it is very difficult for the relationship officers to assess the risk and thereby recommend a loan decision to the senior management.
With the above in mind, to equip the participants with a comprehensive knowledge on retail lending, KFA has come up with this contemporary and very practically oriented training program.
Workshop Coverage:
- The consumer Credit Business
- Consumer lending sales process
- Repayment Source Analysis
- Credit application Process
- The consumer credit decision process
- Credit Administration and Risk Mitigation
Target Audience:
- Relationship officer
- Employees working in credit department